Privacy Policy

Last Updated: January 1, 2025

Royal Air Maroc UK ("we," "our," or "us") is committed to protecting and respecting your privacy. This policy explains the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in compliance with the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect and process the following data about you:

• Identity Data: Title, first name, last name, date of birth, and passport information.
• Contact Data: Email address, UK billing address, and telephone number (including mobile).
• Financial Data: Payment card details and bank account information (processed securely via our payment providers; we do not store full card details).
• Transaction Data: Booking details, flight preferences, and travel history with us.
• Technical Data: IP address, browser type, and browsing behavior on our website.
• Communication Data: Records of correspondence between you and our UK customer support team.

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To fulfill our contract with you (e.g., to issue tickets, process payments, and provide your flight).
• To comply with legal obligations (e.g., aviation security, border control, and UK tax requirements).
• To provide our customer support services and respond to your inquiries.
• To send you marketing communications (only if you have opted in) regarding special fares and offers from the UK.
• To manage our business, conduct analytics, and improve our website and services.

Data Sharing & International Transfers

Because Royal Air Maroc is an international airline, your data will be shared with Royal Air Maroc headquarters in Morocco to operate your flight. We may also share data with:

• UK and international airport operators and customs authorities.
• Oneworld alliance partner airlines (if your journey involves a connecting flight).
• Third-party service providers (e.g., IT systems, fraud prevention, and email service providers).

When we transfer data outside the UK, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your information.

Cookies & Tracking

Our website uses cookies to distinguish you from other users and provide you with a good experience when you browse our site. You can manage your cookie preferences at any time via your browser settings. For more details, please see our dedicated Cookie Policy.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Booking data is typically retained for up to 3 years after your flight for tax and legal purposes.

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct any inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data (subject to legal obligations).
• Restriction: Ask us to restrict the processing of your data in certain circumstances.
• Object: Object to the processing of your data for direct marketing purposes.
• Portability: Request the transfer of your data to another party.

To exercise any of these rights, please contact our UK Data Protection Officer using the details below.

Contact Us About Privacy

If you have any questions about this Privacy Policy or your personal data, please contact us: